Manager, Group Operational Resilience Full Time NEW

The First Line of Defence (1LoD) Group Operational Resilience team works alongside various LSEG divisions as well as functions (technology, cyber, data, facilities, people, third party risk) to provide support and expertise to all areas of the organisation to ensure that all elements of the Operational Resilience framework requirements (Important Business Services identification, Impact Tolerance definition, Scenario Testing etc) are being delivered globally in line with regulatory and internal policy expectations.

Reporting to the Senior Group Operational Resilience Manager, this position requires an experienced and collaborative professional who is a subject matter expert in Operational Resilience. The individual in this role will work collaboratively with the Group second line risk (2LoD) function, collaborators, customers, and those involved in the 1LoD delivery of Operational Resilience in the business to ensure that “business as usual” regulatory commitments relating to resilience are embedded across the Group to meet 2026+ requirements.

This position will support the delivery of the Group led Operational Resilience agenda, including the maintenance and ongoing improvement / development of the Operational Resilience framework and controls as well as specific regulatory change projects based on new and upcoming resilience regulations.

This role plays a pivotal part in ensuring LSEG’s ability to withstand and adapt to disruption, safeguarding critical services for global markets and customers.

Role Responsibilities:

• Support the Global Divisions and corporate functions in execution of Operational Resilience framework / standard requirements, acting as a liaison for insight and advice on standard methodology and regulatory requirements.
• Conduct quality assurance checks in key Operational Resilience deliverables.
• Support the ongoing preparation for materials for the various Group Operational Resilience governance forums and customer meetings, including facilitation.
• Develop and maintain positive relationships with Operational Resilience Leaders and professionals across the Firm, partnering with them to consistently embed Operational Resilience across multiple business lines/functions.
• Support the ongoing learning and awareness agenda for Operational Resilience, crafting the appropriate training material, provision of newsletters and supporting ongoing execution and training for key customers internally.
• Support the Group 1LoD Operational Resilience management team on additional ad hoc projects and deliverables as required.

Skills and Experience Required:

Specialist & Regulatory Knowledge

• Good understanding of Operational Resilience principles, methodologies, and standard processes. Plus, an understanding of global resilience regulatory requirements (UK Operational Resilience Policy (PS21/3), Digital Operational Resilience Act (DORA), UK Critical Third Party (CTP) Regime (SS6/24) etc).
• Ability to understand and interpret regulations and apply them in a practical manner in an operational environment.
• Experience in developing, maintaining, and updating frameworks, policies and standards.
• Strong data analysis and problem-solving skills to identify potential risks and vulnerabilities within business processes.
• Experience implementing and operating change programmes in a regulated or complex organisation.
• Good project management skills, with the ability able to work to tight deadlines.

Communication, Customer Engagement & Culture

• Confident in delivering training or presenting to small partner groups.
• Excellent oral, written and presentation communication skills in UK English.
• Good customer leadership skills with experience of working in a collaborative way with other departments to achieve own department goals and objectives.
• Strong communication skills and the ability to establish positive relationships with customers at different levels across the business.
• A self-starter, with a can-do attitude, outcome focussed and charge change with positive energy and drive that encourages others.
• Self-motivated and highly organised with a sharp attention to detail.
• Ability to work in a fast paced and changing environment.
• Proficient in the use of MS Office products, plus knowledge of MetricStream and IBM BlueWorks is desirable.

Desirable Certifications

• Certification in Operational Resilience, Risk Management (e.g., ISO 22301, IRM), Business Continuity Institute certification (CBCI or MBCI) or relevant regulatory training is desirable.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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