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CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Title IT Business Analyst – Logistics & DTC Operations
Location Hyderabad, India
Job Summary
We are seeking a highly skilled and experienced IT Business Analyst to oversee the successful business analysis work for the Logistics and Direct-to-Consumer (DTC) operations. The ideal candidate will have a strong background in Warehouse Management Systems (WMS) and Order Management System (OMS) implementations, preferably with experience in Blue Yonder (BY) WMS and IBM Distributed Order Management (DOM) platforms.
This role will be responsible for partnering closely with our business partners to gather requirements and use cases, author user stories with acceptance criteria, document integration mappings, testing, defect triage and resolution, and go-live and hypercare support.
The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.
Key Responsibilities
- Lead the business analysis for IT solutions for Logistics and DTC functions globally.
- Gather and document functional and technical requirements and user stories for WMS and OMS implementations, enhancements, and integrations.
- Collaborate with business teams, solution architects, vendors, and internal IT teams in requirement gathering, design, development, testing, go-live, and hypercare project phases.
- Provide technical and functional leadership on platforms such as Blue Yonder WMS and IBM DOM.
- Ensure successful system integrations with e-commerce platforms, transportation management systems, and global logistics partners.
- Support hypercare and production operations, ensuring system stability and timely issue resolution.
- Develop and maintain project documentation, including requirements, test plans, deployment guides, and training materials.
- Stay current with emerging logistics technologies and industry best practices.
Communication Facilitate effective communication between offshore and onshore teams, ensuring requirements and use cases are understood.
Qualifications
- 5+ years of IT Business Analyst or IT Product Owner experience with at least 3 years in logistics or supply chain technology roles.
- 3+ years working in Agile sAFE delivery methodology with JIRA
- Agile sAFE Product Owner and/oor Product Manager certification (preferred)
- Proven experience in functional and technical user story creation and interface mapping
- Proven experience in authoring detailed acceptance criteria associated with functional and technical user stories.
- Proven experience in implementing and supporting WMS and OMS solutions in complex environments.
- Solid understanding of warehouse operations, DTC fulfillment, and global logistics processes.
- Experience working with Blue Yonder (BY) WMS and IBM DOM (preferred), and Oracle ERP (preferred).
- Strong knowledge of system integrations, APIs, middleware, and data mapping.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
Soft Skills
- Exceptional team management skills, with the ability to bridge geographically dispersed teams.
- Strong analytical and problem-solving skills to address operational challenges and drive strategic outcomes.
- Excellent communication and interpersonal skills to collaborate with business/IT stakeholders and vendors
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities, and adapting to changing business needs.
- Problem-Solving Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
- Cultural Awareness Ability to work effectively in a multicultural environment and manage teams across different time zones.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors
- We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
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