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We’re Hiring | Technical Helpdesk Executive & Helpdesk Executive
Location: Thane
Shift: Rotational Shifts / Day shift for Female candidates
Eligibility: Any Graduate Fresher or candidates with 6 months – 3 years experience in ATM Industry.
FRESHERS ARE WELCOME
Designation:- Technical Helpdesk Executive
Key Responsibilities:-
* ATM Application Management.
* Responsible for monitoring the Transactions of the ATM machine.
* Troubleshoot software related problem of ATM machine.
* Research & analysis of incident.
* Addition, Deletion & Update of ATM machines and card Configuration.
* Coordinate with developer team for implementation of Updates.
* Providing logs of the ATM machine & status reports to the Bank.
* Plans and schedules the installation, de-installation and relocation of the company’s ATM machines.
* Coordinates with data processing, outside vendors and other operational areas as required.
Designation:- Helpdesk Executive
Key Responsibilities:-
* Working for First level Maintenance for ATM.
* Dispatch the First Level Maintenance calls to the concerned Field Engineers (Custodians) to make machine operational.
* Taking follow-ups on pending calls & closures.
* Handling all kinds of queries (Customer/Bank), escalation calls etc.
* To co-ordinate with customers & develop good relations with them.
* Coordinating E-mails on time to customer and as well as seniors.
* There will be coordination with the banks team and field team.
Skills:
- Strong logical and problem-solving skills
- Willingness to work in support roles
- Good knowledge of Microsoft Office (Excel, Word)
- Effective communication skills
