Admin Executive (Experience & Operations) Full Time NEW

Roles & Responsibilities :

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for COWRKS & the Managed office Client for Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Key Responsibilities :

COMMUNITY

• Building a community environment that’s conducive to collaboration
• Provide comprehensive workplace management for the office premises
• Resolve user’s complaints and concerns with solutions and follow up
• Continuously measuring member satisfaction and strive to improve member satisfaction levels
• Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.
• Implementation of service task, procedures and policies
• Report building incident following with set escalation channels with measures and solutions
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Manage all visitors
• Ticket Management
• Single Point of Contact for issues resolution & Workspace change within space
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Escalate facilities issues to management team when necessary
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user
• Handling helpdesk service request from users via telephone or email correspondence.

OPERATIONS

• Operate as a one point of contact for all site level activities pertaining to building operations/ experience.
• Oversee site operation to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.
• Manage building policies pertaining to Guest Registration, Security and Building Procedures.
• Providing daily, weekly and monthly reports.
• Liaise with Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
• Inspecting our CoWrks Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.
• Preparing center expense reports, inventory management

Essential Skills :

• Administration and Facility Management
• Hospitality

Experience & Education qualifications

• Experience – 2+ Years
• Qualification: Graduation- Bachelor Degree