Vice President Solutions Delivery Full Time NEW

Vice President – Solutions Delivery

Healthcare Technology | Global Program Delivery | AI-First

Pune, India | 20+ Years | Full-Time

About Simplify Alpha

Simplify Alpha is the Solutions-as-a-Service arm of Simplify Group, the technology holding company behind Simplify Healthcare® and SimplifyX®. It represents a shift from traditional outsourcing models toward outcome-led execution.

Simplify Alpha does not sell effort, transactions, or headcount. It delivers measurable business outcomes. Built on more than 130 years of combined healthcare payer expertise, the organization brings together deep domain knowledge, AI-driven platforms, and operational excellence to solve complex challenges across the payer ecosystem.

Simplify Healthcare®, the group’s flagship company, has spent over 17 years building cloud-native platforms that support health plans managing billions in premiums and millions of members. These capabilities are extended through SimplifyX®, positioned as the Industry OS for AI, enabling intelligent automation of complex workflows at scale. Simplify Alpha integrates these strengths into a single execution model. Teams are embedded with clients from day one, applying proven workflows, platform intelligence, and domain expertise to accelerate outcomes without a learning curve.

With headquarters in Chicago and a global delivery center in Pune, and a team of 300+ professionals, Simplify Alpha is focused on transforming payer operations across claims, enrollment, billing, provider data management, appeals and grievances, and independent dispute resolution

The Role

We are hiring a VP – Solutions Delivery to lead end-to-end implementation of our healthcare products from our Pune Global Delivery Center. You will own delivery outcomes for marquee U.S. health plan customers, drive predictability across a complex program portfolio, embed an AI-first operating model, and represent Simplify in executive governance with our customers.

Healthcare/payer experience is a strong advantage. Engineering and program delivery leadership is non-negotiable.

What You Will Own

1. End-to-end delivery of customer implementations — onboarding, configuration, integration, UAT, go-live, and hypercare — across our SaaS payer platform.
2. Delivery predictability: enforce frameworks, gating, and forecasting that produce on-time, on-scope, on-margin outcomes program after program.
3. Operational rigor: a tight cadence of daily, weekly, monthly, and quarterly governance — internal and customer-facing — backed by clean RAID logs, dashboards, and decision rights.
4. Risk leadership: institutionalize early detection across technical, scope, dependency, and customer-readiness risks; personally own escalation and recovery on troubled accounts.
5. AI-first delivery: embed AI and automation across the delivery lifecycle — requirements, configuration, testing, deployment, reporting, support — and quantify impact in hours saved, cycle time reduced, defects lowered, and cost-to-serve improved.
6. Customer leadership: build trust with C-level executives at U.S. health plans; chair governance forums and drive programs as the accountable delivery executive.
7. Team and talent: lead, scale, and mentor a multi-layered global delivery organization; build a leadership bench with AI fluency as a baseline.
8. Financial governance: utilization, margin, billing milestones, and program-level P&L.

What You Bring

1. 20+ years in software/IT delivery, with a meaningful portion in senior leadership owning multi-program, multi-customer portfolios.
2. Proven track record running large-scale, complex implementation programs for North American enterprise customers — with hands-on accountability for outcomes, not just oversight.
3. Demonstrated ability to drive measurable improvements in predictability, throughput, defect density, CSAT/NPS, and cost of delivery.
4. Hands-on familiarity with AI-powered developer tools, AI agents in delivery workflows, and the operational shifts needed to adopt them at scale.
5. Executive presence — comfortable in C-level customer conversations and recovery scenarios.
6. Sharp commercial instincts; you understand how delivery decisions show up in the P&L.
7. Healthcare/U.S. payer domain experience is a strong advantage — but engineering credibility and program delivery track record come first.

Education:

1. Bachelor’s in Engineering required; MBA preferred.

How We Will Measure Success

1. On-time, on-scope, on-margin delivery across the portfolio.
2. Year-over-year improvement in predictability, defect leakage, and post-go-live stability.
3. Quantified productivity and quality gains from AI and automation adoption.
4. Customer satisfaction (CSAT/NPS) and reference-ability of marquee accounts.
5. Leadership bench strength and retention of critical talent.

Why Join Us

1. Category-leading healthcare technology company at an inflection point — strong growth, marquee customers, and serious AI investment underway.
2. Genuine ownership of a large delivery organization with a clear mandate to transform how it operates.
3. A leadership team that values operational rigor, decisive action, and quantified impact.