Head Of Operations & Strategy – D2C Full Time NEW

The Role

As Head of Operations & Strategy, you will be the execution engine and strategic co-pilot of owning the daily ops that keep the business running while shaping the big-picture decisions that drive growth. You will work hand-in-hand with the founders to build a scalable, profitable, and market-leading D2C brand.

What You Will Own

Operations — Supply Chain & Fulfilment

• Own end-to-end supply chain from manufacturer to customer doorstep
• Manage demand forecasting, inventory planning, and stock availability across D2C and Amazon
• Own 3PL partnerships, warehouse operations, and last-mile fulfilment
• Manage Amazon Seller Central — FBA, FBF, account health, and listings
• Drive cost-per-order reduction while improving delivery speed and reliability

Operations — Vendor & Procurement

• Lead vendor negotiations for manufacturing, packaging, and logistics
• Build a resilient, multi-vendor supply base to reduce dependency and risk
• Ensure quality standards, certifications (BPA-free, food-grade), and compliance

Strategy & Growth

• Partner with founders on annual planning, business priorities, and growth roadmap
• Identify new channel opportunities — marketplaces, quick commerce, offline, international
• Lead category expansion — new products, new customer segments, new geographies
• Build business cases, financial models, and GTM plans for strategic bets
• Track competitive landscape and translate insights into action

P&L & Financial Oversight

• Own the operations and business P&L — COGS, logistics, fulfilment, and overheads
• Build monthly MIS, dashboards, and reporting for founders and investors
• Identify and execute cost reduction initiatives across functions

Team & Process Building

• Build and lead a lean, high-performing team as the company scales
• Create SOPs, playbooks, and systems that scale 10x without breaking
• Work cross-functionally with marketing, product, finance, and customer experience

Who We Are Looking For

• 8–12 years of experience in operations with a strong strategic mindset
• Background in quick commerce, D2C, consulting, or high-growth startups
• Proven P&L ownership — you’ve managed costs, margins, and business outcomes
• Hands-on with Amazon/marketplace ops, 3PL management, and D2C fulfilment
• Data-driven — comfortable with Excel/Sheets, dashboards, and operational metrics
• Bias for execution — you don’t just make decks, you make things happen
• High ownership mindset — someone who treats business as their own

Bonus Points

• Experience at a kids’ product, FMCG, or consumer goods D2C brand
• Prior founder’s office or CXO office experience at a startup
• MBA from a premier institute (IIM, ISB, or equivalent)
• Familiarity with Shopify, WMS tools, or logistics tech platforms