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Axians India, an ICT brand of VINCI Energies, is a dedicated business unit specializing digitizing factories, enabling Industry 4.0 through IT/OT integration, and industrial cybersecurity along with managed services offering project management services for IT projects. With strong capabilities in design and implementation of ICT solutions & IT services, Axians India delivers end-to-end solutions tailored to the needs of critical sectors.
(Role Summary
We are looking for an experienced Customer Relationship Manager to build and manage long-term relationships with key customers across industrial sectors. The role focuses on account growth, customer engagement, and delivering value-driven digital solutions.
Key Responsibilities
- Manage and strengthen relationships with key stakeholders (Plant, IT/OT, Procurement, etc.)
- Drive account growth through cross-sell and up-sell opportunities
- Identify customer needs and propose digital transformation solutions
- Coordinate with internal teams to ensure successful project delivery
- Handle customer issues, ensure satisfaction, and improve retention
- Maintain account plans, pipeline, and regular updates to management
Requirements
- B.E./B.Tech with experience in Industrial Automation / Networking / Technical Sales / Account Management
- Knowledge of Industrial Networking, OT/IT, SCADA/MES, or Manufacturing systems
- Strong communication, negotiation, and relationship management skills
Core Skills
Customer Focus | Strategic Thinking | Commercial Acumen | Collaboration
