Head – Healthcare Solutions – GO/JC/2495/2026 Full Time NEW

15–22+ years in digital operations, pre-sales, solutions, CX transformation.

Strong exposure to U.S. Healthcare Payer ecosystem

Experience in large digital-led transformation deals ($10M–$50M+)

Background in Omnichannel CX, Contact Centre Transformation, Back-office Automation

Exposure to GenAI / AI-driven automation / Workflow digitization

Cross-industry leaders from Healthcare, BFSI, Retail, Telecom, Travel, Tech, GCCs

Experience engaging CIO / CDO / COO / CXO-level stakeholders

Proven ownership of end-to-end pursuit lifecycle

Responsibilities

Proven track record of leading and winning large digital transformation pursuits ($10M+), specifically within U.S. health plans.

Strong experience architecting AI-led, automation-driven, and omnichannel CX solutions tailored to payer workflows.

Demonstrated ability to build outcome-based commercial models aligned to payer KPIs (Claims TAT, Accuracy, NPS, AHT, Cost-to-Serve).

Direct engagement experience with U.S. payer CXOs (CIO, COO, CDO, Ops Heads) in advisory and transformation discussions.

Hands-on understanding of U.S. payer technology ecosystem and regulatory landscape, ensuring compliant and scalable solution design.

Skills Required

RoleHead – Healthcare Solutions

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

• HEALTHCARE PRESALES AND SOLUTIONS

Other Information

Job CodeGO/JC/2495/2026

Recruiter NameMaheshwari Balasubramanian