Production Support Engineer Full Time NEW

Senior Manager, Production Support Engineer

Shift:

US (8:30 pm – 5:30 am IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is “Top 12 Ranked Consultant (2009-2024)” in P&I survey 2024 with $962 billion in assets under advisement (as of December 31, 2025) and $376.9 billion in assets under management (as of December 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

As a production support engineer, you will be involved in the day-to-day activities associated with supporting the Enterprise Data applications – Production-UAT environments and User Interface. You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of Enterprise data applications.

The purpose of this role is to provide frontline technical support of the application and User Interface to our project development team, data operations team, and downstream internal consumers of the data. You will liase with project developers in London and Seattle and troubleshoot issues with other business critical applications across the Russell Investment landscape.

The ideal candidate for this role will be someone with strong customer service skills, a team player who can also work independently, and adheres to application and the company’s best practices. A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role.

Years Of Experience

• Overall 5+ years of IT experience

Qualifications & Technical Skills

Technical skills:

• Strong Microsoft SQL skills (Stored procedures, CTEs, Joins, views, etc.)
• Knowledge of data warehousing and management of large volumes of data
• Knowledge of below would be preferred, but not a must:
• Markit EDM
• Tidal scheduler (as a user)
• Any monitoring tool (E.g. Splunk/ AppDynamics/ Solarwinds)
• JIRA
• Asset management domain knowledge

Other skills:

• Ability to communicate technical details to all levels of management, both written and verbal
• Experience troubleshooting and resolving complex issues in a timely manner
• Effective at working under pressure in a high paced environment
• Strong experience in Production Support role with ability to handle multi-tasking

Special Requirements

• Occasional calls/meetings with Seattle and/or London outside of normal work hours
• Occasional weekend and on call shifts (up to twice monthly)

Responsibilities

• Supporting the technology associated with the Enterprise Data application – including interactions with the Investment Division as well as other internal application consumers to provide reliable, scalable, and timely support of the production and UAT environments.
• Providing change management oversight of the application as well as other dependent application changes.
• Ensuring all changes and processes are properly documented.
• Ensuring internal data integrity which includes regional securities, positions, and pricing data loads. Also providing timely support of issues regarding long running processes, troubleshooting timeout issues with downstream consumers, and investigating data issues internally and/or with data operations.
• Investigating and resolving break fix issues, which may include minor development work, as well as ensuring proper build and deployment of changes to lower environments in conjunction with company SDLC standards.
• Escalate troubleshooting assistance to the product vendor, when necessary.
• Coordinate and execute upgrades of the MarkitEDM platform as well as server and database upgrades/migrations.
• Coordinating technology efforts with Corporate IT and the business units.
• Providing support to business units in troubleshooting data issues and reaching resolution.

Core Values

• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
• Exemplifies our customer-focused, action-oriented, result-driven culture.
• Forward looking thinker, who actively seek opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.
• Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.