Fidessa Billing Specialist – 2862 Full Time

We’re looking for a billing specialist that can manage the invoicing process in its entirety. Specifically, we’re looking for someone who is comfortable dealing with a high volume of global customers, using several different systems, with a strong aptitude for resolving issues and understanding complex billing schedules. This role will collaborate with the internal commercial and credit control teams, and at times with senior management. Attention to detail and an aptitude for accuracy are critical in this role. We are a rapidly expanding company, which means you must be comfortable working in fast paced atmosphere where juggling numerous priorities and deadlines is the norm.

Your duties and responsibilities

• Ensure accurate and timely billing of our customer accounts
• Assist the manager and team lead with all aspects of the group billing process
• Address and handle non-standard, complex billing, specifically including Professional Services billing.
• Work across teams to research and resolve escalated customer disputes and exceptions on billings.
• Work with other teams on the development and implementation of improvements to billing and accounting systems.
• Drive process improvements including working with business partners, other departments and updating the team whiteboard
• Take initiative to automate daily tasks and help integrate newly acquired entities to the group processes. Lead the initiatives and report improvements to bring projects to close.
• Assist in cross-functional accounting activities as needed
• Resolving customer inquiries in an accurate, timely manner
• Ability to take on side projects related to internal initiatives

Your Skills, Experience, And Qualifications

• Proven ability to multitask and take ownership of projects
• Ability to understand complex problems and propose solutions
• Experience dealing with external customers
• Experience billing in a high-volume environment
• Understanding of billing best practices and requirements
• Superior attention to detail is key to successful completion of tasks.
• Strong computer skills, self-starter in picking up new and complex systems
• Advantage but not required: strong Knowledge of excel
• Advantage but not required: experience using NetSuite
• Advantage but not required: experience using Microsoft 365

About Us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at iongroup.com