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Full job description
Job Title: Customer Service Representative (CSR)
Location: Vadodara (On-site)
Shift: Night Shift
Experience Required: 1-3 Years
Job Overview
We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will have excellent English communication skills and prior experience handling US customers through voice, chat, and messaging channels. This role requires strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Provide prompt and professional support to US-based customers via phone, chat, and messaging platforms.
- Address customer inquiries, resolve concerns, and ensure a positive customer experience.
- Maintain clear, accurate, and detailed records of customer interactions.
- Handle customer complaints effectively and escalate complex issues when necessary.
- Meet or exceed established service quality, response time, and productivity targets.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Build and maintain strong customer relationships through effective communication and support.
Required Qualifications
- 1-3 years of experience in customer service, preferably supporting US clients.
- Hands-on experience in voice, chat, and messaging support.
- Excellent verbal and written communication skills in English.
- Strong listening, interpersonal, and problem-solving skills.
- Ability to manage multiple customer interactions efficiently.
- Proficiency in MS Office and customer support tools/CRM platforms.
- Willingness to work from the office and align with business shift requirements.
Preferred Skills
- Experience in international customer support environments.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and customer-centric approach.
Pay: ₹25,363.87 – ₹45,930.08 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
