L1 Desktop Support Engineer IN Full Time

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive L1 Desktop Support Engineer to deliver first-line end-user technical support across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Clients in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

• Serve as the first point of contact for end users and VIP users, perform initial triage and basic troubleshooting for hardware, software, and network issues, and resolve common incidents including password resets, printer errors, application issues, and connectivity checks.
• Log, monitor, and manage all service requests and incidents in ITSM tools (ServiceNow, MSE, or similar), follow SOPs and knowledge base guidelines, and escalate complex or unresolved tickets to L2/L3 teams with complete documentation.
• Deliver professional and courteous support with clear communication, track ticket status closely, ensure SLAs are met, and prioritize high-impact requests for VIP users efficiently.

Requirements

• 2–5 years of professional experience in an L1 desktop support or helpdesk role.
• Hands-on experience using ITSM tools such as ServiceNow, MSE, or equivalent systems.
• Solid understanding of ticket lifecycle management, including creation, categorization, escalation, and closure.
• Proficiency with Windows 10/11, Microsoft Office (Outlook, Teams, etc.), printers, USB devices, and basic networking (IP configuration, ping tests).
• Good verbal and written English communication skills, ability to work independently, and experience supporting VIP users with time-sensitive requests.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!