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Company Description
Computer Solutions East, Inc. (CSE) is a trusted IT solutions provider offering a comprehensive range of services, including Managed IT Services, Microsoft and Cisco technology consulting, network and telecommunications services, application development, and cloud solutions. As a Microsoft Gold and Cisco Premier Partner, CSE specializes in technologies such as Microsoft Dynamics 365, Office 365, and Azure, serving small to medium-sized businesses. Recognized for delivering ‘Business Technology Simplified,’ CSE is headquartered in the New York, New Jersey, and Connecticut tristate area and has been acknowledged as one of the fastest-growing companies in the United States. With a decade of excellence, CSE’s certified IT specialists are dedicated to meeting client needs with expertise in licensing, deployment, network management, and more.
Job Overview:
The System Administrator’s purpose is to maintain the servers, computer systems, hardware & software, printers & scanners and other peripherals of the clients, ensuring that they run smoothly and providing technical support and advice to computer users by answering calls and/or emails. Responsibilities
• Performing support and troubleshooting for different Cloud Technologies (Microsoft Azure, Office 365, MS SharePoint, etc.).
• Performing support and troubleshooting for different security platforms, anti-virus, and malware.
• Create, change, and delete user accounts per request.
• Conduct basic to intermediate server troubleshooting and setup.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Develop, maintain, and document installation and configuration procedures.
• Perform basic network troubleshooting and triage.
• Maintain facilities in individual machines, such as drivers and settings of personal computers as well as printers (local and network printers).
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
Administer servers, desktop computers, printers, firewalls, smartphones, software deployment, security updates, and patches.
• Other jobs as assigned by the supervisor/manager.
• Amenable to work in EST Time Zone. Qualifications
• At least a College/Bachelor’s Degree; Computer Engineering, IT, or any related course (Electronics Engineering or IT degree is a plus)
• At least 6-8 years of solid work experience in related industry, preferably in MSP
• With good verbal and written English communication skills
• Has the ability to communicate technical information to a non-technical person
• Certification in Microsoft, Windows, Cisco, or Symantec is a big plus
• Experience and knowledge of basic Windows OS troubleshooting and configuration is a must
• Experience and knowledge of basic Mac OS troubleshooting and configuration is an advantage
• Experience and knowledge with different security platforms, anti-virus, and malware (Symantec Endpoint Protection, Windows Defender, etc.) is a plus
• Experience and knowledge with the following technology is a huge advantage: Microsoft Azure, Office 365, Microsoft, SharePoint, ConnectWise
• Can work on different shifts and occasional scheduled weekend shifts
• Amenable to providing on-call support and rendering overtime during events that require backup support
