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Business Title: Sr. Analyst (IT Support)
Job Location: Pune
Experience: 8+ Years
Employment Type: Full Time
Shift Timings: 2:00 PM-11:00 PM IST/3:00 PM IST to 12 AM IST
Job Description:
The position is responsible for smooth day to day operation & support in Information technology vertical
Responsibilities:
O365 administration:
Responsible for the installation, configuration, and Supporting Office 365.
Develop and manage user accounts, groups, and licenses.
Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices.
Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
Primary On-site support for Office 365 issues.
Strong experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications.
Experience using O365 Security and Compliance centre.
Managing devices with Microsoft Intune or other MDM.
Local desktop admin
Knowledge of Exchange 2010, Windows Server 2008/12/16/19.
Perform onboarding/offboarding of users.
Provide Tier III support.
Conduct routine hardware and software audits.
Patching of the machines through remote tool.
Install, configure, upgrade, maintain and support desktop/laptop systems.
Documentation and SOP creation of known issues and challenges.
Management of printers, firewall, routers and switches.
Third party vendor coordination for hardware/software issues.
Research and recommend new IT technologies and solutions
Remote tool hands on experience
Must have hands on experience on any one of the remote management tools i.e., team viewer, LogMeIn or Cisco Webex.
Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc.
Auditing and reporting of the hardware/software installed on the reporting machines.
Anti-virus management
Hands on experience in installing, managing, and troubleshooting of an antivirus solution.
Routine reporting of problematic machines and threats from the management console.
To make sure all the machines are compliant and reporting on the console.
Analysing and establishing security requirements.
Training employees in security awareness/procedures.
Network management
Utilise networking skills to ensure the company’s networks run smoothly and to ensure end users have the connectivity to perform their jobs.
Understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
Developing and maintaining all the comprehensive paperwork associated with the implemented network.
Supervising and ensuring there is an optimal level of technical backup at all times.
Monitoring for potential issues in a proactive manner.
In-depth knowledge of networking, security protocols, and IT best practices.
Skills Required:
Minimum 5 years of experience in IT support.
Working experience on Intune or any MDM.
Deep understanding of Office 365 services and applications.
Excellent written & spoken communication and problem-solving skills.
Team player and strong experience working in a collaborative work environment.
Multi-task and should be able to work under stringent deadlines.
Company Benefits
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program.
Company Profile
Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.
URL – http://stratacent.com
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.
