Learning Operations Senior Analyst Full Time

Designation: Learning Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems. Talent Development – Architect designs and implements programs to develop employees skills and career paths. This role involves creating training modules, mentoring systems, and performance improvement plans. The goal is to build a capable and motivated workforce. Responsibilities include assessing skill gaps and crafting strategies to address them. This position is crucial for fostering employee growth and organizational success. Define and develop organization learning strategies and learning operating models that articulate the workforce capabilities, skills or competencies required, and how these can be developed, to accelerate performance and drive business results.

What are we looking for?

• Education: Bachelor s degree Work Experience:
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles/ tasks
• 5 -8 years business experience with similar background
• Exposure to call center industry preferably technical sector
• Project management skills (Planning & Organizing)
• Adopt an analytical approach.
• Strong organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics)
• People management skills (Coaching, listening, giving direction)
• Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
• Basic financial analysis (Cost vs. Revenue)
• Strong written and verbal communication skills
• English language proficiency required.
• Multi-cultural awareness
• Passion for customer service
• Work well within a team environment.
• Good time management skills. Roles and Responsibilities:
• Organize scheduling tasks, resources, and priorities.
• Supervising a team of learning administrators or coordinators.
• Developing and implementing processes and procedures for efficient learning administration.
• Collaborating with Delivery Services Management, Bl, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
• Managing learning management systems (LMS) or other training platforms.
• Tracking and reporting on training metrics, including participation rates, and learning outcomes.
• Providing support to trainers and facilitators in delivering training programs.
• Ensuring compliance with regulatory requirements and organizational policies related to training and development.
• Evaluating the effectiveness of training programs and making recommendations for improvement.
• Monitor the performance of all daily scheduling tasks in multiple Accenture/ Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client/ Operations).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit/ scope., Any Graduation