Urgent Hiring: Managed IT Support Engineer (Remote – Night Shift) Full Time

We are currently hiring Managed IT Support Engineers for our global support operations. This is a remote (work-from-home) opportunity supporting US-based clients. Candidates with strong technical expertise and the ability to work in a night shift environment are encouraged to apply.

Position: Managed IT Support Engineer (Tier 1 / Tier 2)

Work Mode: Remote (Work From Home)

Shift Timing: 6:00 PM – 3:00 AM IST (US Shift)

Working Days: 6 Days per Week

Compensation: Up to ₹50,000 per month (based on experience and skills)

Joining: Immediate

Key Responsibilities:

• Provide IT helpdesk support (Tier 1 and Tier 2) to end users
• Troubleshoot issues related to Windows, macOS, and business applications
• Manage and support Microsoft 365 services (Outlook, Teams, SharePoint)
• Handle user provisioning and access control via Active Directory / Azure AD
• Perform basic network troubleshooting (DNS, VPN, TCP/IP, firewalls)
• Deliver remote support using tools such as TeamViewer, AnyDesk, or similar
• Monitor system performance, backups, and endpoint security
• Support and maintain cloud environments including Amazon Web Services, Microsoft Azure, and Google Cloud Platform

Required Skills and Technical Expertise:

• Strong troubleshooting and analytical skills
• Proficiency in Windows and macOS environments
• Working knowledge of networking fundamentals (IP addressing, DNS, VPN)
• Experience with IT service management / ticketing systems (e.g., Zendesk, Freshdesk)
• Understanding of endpoint security and backup processes
• Effective written and verbal communication skills in English

Preferred Cloud and Technical Skills:

• Basic to intermediate knowledge of AWS, Azure, or GCP environments
• Familiarity with cloud monitoring, identity management, and access control
• Exposure to server management and virtualization environments

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified (Microsoft 365 / Azure Administrator)
• AWS or Azure cloud certifications

Eligibility Criteria:

• 3 to 5 years of experience in IT support, managed services, or helpdesk roles
• Willingness to work in night shift aligned with US business hours
• Immediate joiners will be given preference

If you are Interested please share your cv at our WhatsApp +91 89206 24649