Hotel IT Coordinator Full Time

Position Summary*

The Hotel IT Coordinator supports the day-to-day technology needs of the hotel to keep systems running smoothly. This role provides hands-on help with common IT issues (Wi-Fi, printers, computers, basic network troubleshooting), coordinates with external vendors when needed, and supports basic digital communication tasks such as responding to routine social media inquiries.

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1. Key Responsibilities

*IT Support and Troubleshooting (Primary)*

* Provide first-line support for hotel staff for common tech issues (computers, printers, internet/Wi-Fi, email access, basic software problems).

* Assist with setting up and maintaining devices such as desktops, laptops, POS terminals (if applicable), and office equipment.

* Help troubleshoot basic network connectivity issues and coordinate escalations to internet/service providers when required.

* Support basic hotel systems and tools (e.g., property software, booking-related tools) by reporting issues and following up with vendors.

* Perform simple routine checks to confirm systems are functioning (Wi-Fi uptime, printer availability, workstation readiness).

* Maintain basic documentation: inventory list of devices, common fixes, vendor contacts, and issue logs.

*Vendor Coordination and Service Follow-Up*

* Coordinate with third-party IT vendors and service providers for repairs, replacements, and escalated technical issues.

* Track open issues and follow up to ensure timely resolution.

*Basic Digital and Social Media Support (Plus)*

* Respond to routine guest queries on social media platforms (availability questions, basic hotel information, directions, amenities), using approved templates and tone.

* Escalate complex or sensitive guest messages to the appropriate department (Front Office/Reservations/Management).

* Support basic online reputation management by flagging reviews/messages that need attention.

2. General Support

* Assist management with basic reporting or coordination tasks related to technology and digital communication.

* Help ensure staff follow basic IT best practices (password safety, proper handling of devices).

1. Requirements (Practical and Not Overly Technical)

* 1+ year experience in IT support, helpdesk, or troubleshooting in any environment (hospitality experience is a plus).

* Comfortable with basic troubleshooting: printers, Wi-Fi, Windows/Mac basics, and common software.

* Good communication and customer-service skills (you’ll be helping busy staff and occasionally guests).

* Organized and reliable, with the ability to track tasks and follow up.

3. Nice to Have:

* Experience working with hotel systems (PMS/POS) or coordinating with vendors.

* Experience handling social media messages or basic online guest communication.

* Basic knowledge of routers, access points, and network troubleshooting (no advanced certifications required).

4. Working Style / What Success Looks Like:

* Daily operations run smoothly with minimal tech downtime.

* Staff know they can get quick, practical help for common issues.

* Guest messages on social platforms receive timely, professional responses and proper escalation when needed.

Pay: ₹11,226.82 – ₹31,648.98 per month

Work Location: In person