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Full job description
Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry.
If you’re ready to challenge yourself with work that matters, then this is the place for you. We’re redefining cybersecurity as one of the fastest-growing companies in the U.S. – and we have a blast doing it! With the launch of our new India Global Capability Center (GCC) in Bengaluru, we’re expanding our global footprint and building a diverse, high-impact team driving innovation and excellence at scale.
Who We Are
Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.
Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.
Deepwatch recognition includes:
- 2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified
- 2024 Military Times Best for Vets Employers
- 2024 US Department of Labor Hire Vets Gold Award
- 2024 Forbes’ America’s Best Startup Employers
- 2024 Cyber Defense Magazine, Global Infosec Awards
- 2023 and 2022 Fortress Cybersecurity Award
- 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
- 2022 Cybersecurity Excellence Award for MDR
We’re hiring an IT Systems Engineer to own identity and access management, and core IT operations across the business. This role is centered on IAM using Okta, while also running internal ticketing, endpoint management, and onboarding for both employees and customers. This is a hands-on operator role focused on speed, security, and scale.
What You’ll Do
Own and operate IAM in Okta, including SSO, MFA, lifecycle management, and access policies.
- Manage joiner, mover, and leaver processes end-to-end with clean, accurate access control.
- Build and support customer and partner federation using SAML, OIDC, and OAuth.
Run the internal ticketing queue in Jira with strong prioritization and fast resolution.
- Continuously improve ticket workflows to reduce backlog and eliminate friction.
- Identify repeat issues and automate processes to reduce manual effort.
Manage the full endpoint lifecycle for macOS devices, including provisioning, support, and refresh.Administer MDM using Kandji to enforce security and compliance.
- Execute onboarding for employees and customers with Day 1 readiness across accounts, devices, and access.
Administer core SaaS platforms, including Google Workspace and Slack.
- Support access, permissions, and integrations across the SaaS environment.
- Create and maintain clear processes, documentation, and runbooks.
- Drive automation using workflows, APIs, and scripting wherever possible.
- Partner with Security on access reviews, audits, and policy enforcement.
What Good Looks Like
- Identity is clean with no orphaned or excessive access.
- Onboarding is fast, consistent, and complete on day one.
- The ticket queue is healthy, moving, and not a bottleneck.
- Devices are secure, compliant, and consistently managed.
- Customer SSO integrations work without friction.
- Processes are documented, repeatable, and scalable.
- Manual work decreases over time as automation advances.
Experience
- You have 3–6+ years in IT, systems engineering, or help desk roles with IAM exposure.
- You have strong hands-on experience with Okta.
- You have experience managing ticket queues in Jira or similar systems.
- You have experience supporting macOS environments and MDM platforms like Kandji.
- You understand SSO protocols, including SAML, OIDC, and OAuth.
- You can troubleshoot across identity, endpoint, and SaaS layers.
- You build, improve, and automate rather than just react to tickets.
- Okta Certified Professional
- CompTIA Security+
- Okta Certified Administrator
- CompTIA Network+
Why This Role Matters
Identity is the control plane, and IT is the execution layer. This role ensures both operate cleanly, securely, and without friction so the business can move fast.
Why Deepwatch?
- Mission-driven company focused on protecting customers from threats 24/7
- Hybrid work model in India, with access to collaborative office space in Bangalore
- High-impact leadership role with strong visibility across Product & Engineering
- Competitive compensation, equity, and benefits
- A company recognized as a Great Place to Work® for five consecutive years
- Opportunity to shape the future of cybersecurity and AI-driven platforms
Life at Deepwatch:
For employees, Deepwatch fosters a unique, flexible work environment designed with collaboration in mind. The company emphasizes personal and professional
growth, offering benefits such as professional development programs, comprehensive health coverage, and generous parental leave. Deepwatch is also committed to diversity, equity, inclusion, and belonging, aiming to empower underrepresented groups in tech by connecting them with meaningful opportunities, mentors, and sponsors.
In recognition of its supportive workplace culture, Deepwatch earned the Great Place To Work Certification/(TM) in 2025, underscoring its dedication to creating a positive and inclusive work environment. Deepwatch is a global cybersecurity company with offices in San Francisco Bay Area, CA; Tampa, Florida; and Bengaluru, India.
What We Offer:
At Deepwatch, we are committed to supporting our employees with a comprehensive benefits package designed to enhance your well-being and financial security.
We provide:
- Group Health Insurance – Comprehensive medical coverage for you and your dependents.
- Group Accidental Insurance – Financial protection in case of accidental injuries.
- Group Term Life Insurance – Security for your loved ones in unforeseen circumstances.
- Comprehensive Wellness, OPD and Gym support program
