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Full job description
We are seeking a customer oriented Customer Support Executive to manage client communication, shipment coordination support, and customer relationship management. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and the confidence to handle customer interactions professionally and efficiently.
Main Responsibilities
Handle customer inquiries through phone calls, WhatsApp, emails, and other communication channels.
Provide shipment updates and coordinate closely with the operations team.
Resolve customer complaints and ensure timely follow-ups for issue resolution.
Maintain accurate customer records and regularly update CRMsystems.
Support documentation processes and order tracking activities.
Ensure high levels of customer satisfaction through professional and timely communication.
Prepare and submit daily/weekly customer support reports to management.
Requirements
Bachelor’s degree in any discipline.
Good communication skills in English and Hindi; Any other language proficiency is an added advantage.
Basic knowledge of MS Office, Google Sheets, and professional email communication.
Ability to multitask and perform effectively under pressure.
Strong coordination, interpersonal, and organizational skills.
Previous experience in logistics or customer support will be considered an advantage.
Preferred Skills
Customer handling and conflict resolution abilities.
Team coordination and collaboration skills.
Effective time management and multitasking capability.
Professional phone etiquette and communication skills.
Quick learning ability and adaptability in a fast-paced environment.
Salary & Benefits
Competitive salary package based on experience and skills.
Career growth and professional development opportunities.
Friendly, supportive, and dynamic work environment.
Performance-based incentives.
Work Location: Remote work from home. Phone SIM will be provided. Computer/Laptop is required
Pay: ₹18,000.00 – ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: Remote
