IBP Super User – Europe Full Time NEW

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.

This new role is integral to the adoption of o9 in markets where IBP has been deployed. The role will be responsible for partnering with the L1 triaging team to understand and create RCA for user raised incidents associated with IBP/ o9. Incidents that are high impact will then require follow up in the way of CR creation or change management in the markets, and action plans prioritised by capability/ market. This role will also be pivotal to provide training to market users in UK & PL and across Europe, supporting the implementation PODs for UAT/ CRs.

Responsibilities

• O9 Super User support to Key Users/ CoE for DP, SOP/E functionality
• Establish Key User Community to share best practice and knowledge of o9 solution and identify continuous improvements to add value to the IBP process
• Drive Incident resolution assigned to process within SLAs
• Reduce Process incidents linked to training/ user error
• Drive process conformance where repeat incidents occur
• Follow up on technical incidents with product sustain teams to ensure robust RCAs
• Share effective communication/ updates on trends related to process incidents
• Ensure user training and change testing documentation remains updated
• Join IBP POD teams to deliver training to markets users on IBP capabilities

Qualifications

• Degree in relevant discipline with minimum of 5+ years planning experience showing excellent thinking/problem solving skills.
• Strong experience on Digitalisation Projects leading issue resolution and user training
• Prior work experience and exposure to supply chain/ business planning technologies.
• Strong analytical and logical skills with ability to make recommendation after anlysing the situation and process improvement skills.
• Functional knowledge of Demand Planning, iS&OE/P and analytics.
• Strong collaborative and interpersonal skills – ability to work constructively across different teams to get great results on the committed timelines

What makes us different?

• Hybrid work model: combination of remote and collaborative office experience to enable innovation
• Entrepreneurial environment in leading international company
• Professional growth possibilities & learning opportunities
• Variety of benefits to support your physical, emotional and financial wellbeing
• Volunteering opportunities to help external communities

About PepsiCo

We believe that culture should be at the cornerstone of everything we do at PepsiCo. We are agile, innovative and not afraid of failure. We want our team to come to work every day excited to explore new ways to bring enjoyment, refreshment and fun to the world.

PepsiCo Positive (pep+) is the future of our organization – a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people.

So, if you’re ready to be a part of a playground for those who think big, we’d love to chat.

• We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability

For the purpose of ensuring informed and transparent negotiations, those who advance to the interview stage will be provided with information regarding the initial level of renumeration for the position. During the interview, any questions will be addressed and additional information on the process provided.

Please note that the above compensation and benefits details are only valid for candidates who will work in Poland.

#Locations: Vitoria-Gasteiz, Spain; Kraków, Malopolskie, Poland