Associate, Human Capital Service Centre Full Time NEW

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping

to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include

But Are Not Limited To

• Responsible for providing front-facing administrative support to routine questions, complete

inquiries and provides transactional support to HC process firmwide while working in collaboration

with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations

Team

• Provide next‑level administrative support for query resolution and complex inquiries across Core

HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data

Management & Reporting

• Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and

escalations in alignment with statutory legislation and HC policies

• Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
• Prepare and deliver a variety of HCSC communications, including leave agreements, employment

verification letters, clawbacks, process documentation, and other related materials

• Prepare and review payroll inputs and data loads prior to payroll cutoff
• Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job

coaching and collaborating with teams to resolve ongoing queries and issues.

• Collaborate with the HC Technology Team to support HC systems and resolve technical

escalations, while partnering with HCBPs and the HC Services Operations Team to enable

effective HR operations

• Project assistance as required, and other duties as assigned

Experiences And Skills You’ll Use To Solve

• Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including

Copilot, Agents, BOTs, and using Alteryx automation solutions

• Strong customer‑service orientation with the ability to work effectively with stakeholders at all

levels

• Exceptional attention to detail and experience handling confidential data with discretion, while

adhering to internal data‑governance processes

• Strong communication skills with the ability to consult, build relationships, and facilitate

discussions

• Excellent verbal, written, organizational, time‑management, and listening skills
• Ability to review work for accuracy and completeness
• Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with

the ability to multitask, manage and deliver competing priorities in a fast‑paced environment