Manager, Customer Onboarding (Pune) Full Time NEW

About Qapita

Qapita is a Series B equity management platform for startups and listed companies. Qapita supports over 2,000 clients across Asia, ANZ and the US, while engaging their investors and over 500,000 employees.

Qapita’s platform offers cap table management tools for startup founders and provides VCs with a holistic view of their portfolio companies, fund administration and portfolio valuation and reporting tools and helps facilitate LP engagement. It also empowers both private and public companies to manage their equity and cash incentive programs (commonly referred to as ESOP).

Complementing their platform, Qapita offers equity compensation and share plan design consulting services, valuation and financial reporting expertise, and private market liquidity solutions tailored to meet the needs of both shareholders and employees.

The Opportunity

Qapita’s Customer Success organization is expanding to support our growing customer base across India and globally. We are hiring for Manager level, based in Pune.

Role Description

A people manager with strong operational discipline and project management expertise, responsible for leading Qapita’s customer onboarding function and driving our Time-to-Value (TTV) outcomes.

Key Responsibilities

• Lead, mentor, and grow a team of onboarding specialists responsible for delivering customers from contract signature to first value.
• Own TTV as a core OKR — set targets, monitor performance, and continuously improve onboarding cycle times.
• Define and enforce SLAs across the onboarding lifecycle, ensuring consistent, high-quality delivery at scale.
• Oversee project management of customer implementations, including risk management, escalation handling, and stakeholder communication.
• Standardize playbooks, templates, and processes across onboarding projects.
• Partner with Sales, Product, and Customer Success to ensure smooth handovers and a unified customer experience.

Required Qualifications

• 6+ years of overall experience, with 2+ years managing onboarding, implementation, or project delivery teams in SaaS, fintech, or finance.
• Hands-on expertise with Rocketlane, Asana, or equivalent project management tooling — including configuration, reporting, and rollout.
• Demonstrated track record of improving TTV, onboarding velocity, or implementation throughput.
• Strong people leadership skills and experience coaching mid-career professionals.
• Excellent stakeholder management across internal teams and external customers.