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About Us:
Are you excited about the transformative power of e-commerce in reshaping the grocery retail landscape in India? bigbasket continues to create milestones in the online grocery market and has recently rehauled its supply chain across cities to fulfil customer orders faster and more efficiently. With operations spanning 30+ cities and handling over 15 million customer orders per month, bigbasket is driving innovation at scale.
As a leader you are responsible for driving organizational performance and alignment by designing, implementing, and monitoring a robust OKR framework that ensures clear, measurable objectives across all teams. The focus is on fostering a results-driven culture, enhancing accountability, and leveraging data-driven insights to achieve strategic priorities while ensuring alignment at every level of the organization. In addition, the role will contribute to strengthening the organization’s structure by supporting key organizational design initiatives, enabling leadership continuity and optimal team effectiveness. The ideal candidate will combine strong analytical, strategic, and people skills to ensure organizational alignment, performance excellence, and leadership continuity.
What would you be doing/ Expected from this role?
• Lead the design, rollout, and continuous improvement of the OKR framework across all business units.
• Partner with CXOs, business and functional heads to cascade organizational objectives into team and individual OKRs.
• Establish and manage the OKR calendar, including annual and quarterly OKRs development, periodic OKR reviews, check-ins, retrospectives, and reporting.
• Drive adoption and cultural change toward outcome-focused execution, create and manage a comprehensive program roadmap and execution plan.
• Partner with HRBP, leadership and L&D teams to integrate OKRs into ongoing performance and talent discussion, growth and progression
• Build and maintain dashboards to monitor OKR progress, analyze trends, flag risks or gaps, and provide leadership with data-driven insights to enable timely course corrections and foster accountability
• Serve as the internal OKR champion by driving awareness, orientation, and capability-building initiatives across levels, while developing toolkits, templates, and guidance documents to simplify adoption and support a result-driven culture
• Partner with leadership to review and optimize existing organizational structures for efficiency, scalability, and agility.
• Support leadership during organizational change initiatives— function realignment, or new business verticals setup.
• Conduct periodic organization diagnostics (span of control, layers, role clarity, etc.) to recommend restructuring or realignment.
• Collaborate with business and HR teams to define role charters, capability frameworks, and job levelling structures.
Who are we looking for?
• Strong understanding of OKR and organizational effectiveness methodologies.
• Excellent stakeholder management skills across CXO and business leadership levels.
• Analytical mindset with proficiency in Excel and similar tools.
• Strategic thinking with attention to detail and execution excellence.
• Exposure to change management, competency frameworks, and HR analytics preferred.
• Comfortable working in an environment where requirements and priorities may shift frequently. Able to pivot quickly and adapt to changing business needs.
Qualification & Experience:
• Master’s degree in HR, Business Management, or related field.
• 3-7 years of experience in HR strategy, organizational development, or performance management roles.
• Prior experience in implementing OKR frameworks or large-scale organizational transformation projects is highly desirable
