Revenue Analyst 1-Fin Full Time

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals – HW/License/Cloud/OKS/Edu
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
• Should participate and lead activities which help the team to meet the defined KPIs
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer’s trust]
• Perform/Drive UAT’s on the system updates/changes
• Help operations team with resolving their process queries within 4 business hours
• Conduct Weekly SME sessions to address any process concerns, document and report the proceedings
• Involve in all process improvement initiatives as a project member, project lead
• Draft project proposals and review BRD’s and provide timely inputs
• Provide Weekly Status update on project progress
• actively participate in and contribute to OPEX / PET sessions

Responsibilities

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals – HW/License/Cloud/OKS/Edu
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
• Should participate and lead activities which help the team to meet the defined KPIs
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer’s trust]
• Perform/Drive UAT’s on the system updates/changes
• Help operations team with resolving their process queries within 4 business hours
• Conduct Weekly SME sessions to address any process concerns, document and report the proceedings
• Involve in all process improvement initiatives as a project member, project lead
• Draft project proposals and review BRD’s and provide timely inputs
• Provide Weekly Status update on project progress
• actively participate in and contribute to OPEX / PET sessions

Qualifications

Career Level – IC1

About Us

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