IT MIS Executive | Kolkata Full Time

Contact: [email protected] / 7397725556
Job Title: IT Executive / Desktop Support – MIS & IT Operations
Location: Kolkata – Salt Lake – Sector 5
Experience: Minimum 2yrs
Salary Package: ₹5 – ₹5.6 LPA
Qualification: Any Graduate in Computer Applications, IT, Commerce, or related field

Job Summary

• Manage IT MIS reporting, dashboards, and operational analytics activities.
• Maintain accurate IT operational data, reports, and asset-related information.
• Support IT operations through reporting, data analysis, and operational coordination.
• Ensure timely generation of dashboards, reports, and management insights.
• Assist in maintaining a centralized and accurate source of IT operational data.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports.
• Develop and maintain dashboards and automated operational reports.
• Analyze IT operational trends, SLA metrics, ticketing data, and asset utilization reports.
• Maintain centralized records for IT infrastructure, assets, incidents, and operational activities.
• Generate management dashboards, reports, and presentations for review meetings.
• Ensure accuracy, consistency, and timely delivery of reports and operational data.
• Coordinate with internal IT teams for data collection and reporting requirements.
• Track SLA performance, incident trends, operational KPIs, and support metrics.
• Support audit, compliance, and reporting activities.
• Assist management with operational insights and reporting analysis.
• Support process improvement and reporting automation initiatives.
• Provide learning support through hands-on operational exposure and coordination.

Required Skills

• Strong knowledge of MS Excel including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and reporting.
• Hands-on experience with Power BI, Tableau, Google Data Studio, or similar reporting tools.
• Strong analytical and dashboard creation skills.
• Ability to convert raw operational data into meaningful reports and dashboards.
• Good understanding of IT operational metrics, SLA tracking, and reporting governance.
• Ability to work with large datasets and operational reports.
• Basic understanding of IT operations, IT assets, and support processes.
• Good communication, coordination, and presentation skills.
• Strong documentation and reporting capabilities.

Preferred Qualifications

• Experience in MIS reporting, IT operations reporting, or data management.
• Experience in creating management dashboards and operational analytics reports.
• Familiarity with ticketing systems, IT asset reports, SLA tracking, and operational metrics.
• Understanding of data accuracy, reporting governance, and centralized data management.
• Basic knowledge of automation, Excel Macros, SQL, or scripting will be an added advantage.

What’s in it for You?

• Opportunity to work in an enterprise IT operations environment.
• Exposure to reporting, analytics, dashboards, and operational management processes.
• Career growth opportunities in MIS, reporting analytics, IT coordination, and operations.
• Hands-on experience with enterprise reporting tools and operational analytics platforms.
• Opportunity to contribute towards data-driven decision-making and IT operational improvements.

Pay: ₹450,000.00 – ₹550,000.00 per year

Benefits:

• Provident Fund

Work Location: In person