Customer Success Intern Full Time

Yeti is looking for a Customer Success Intern who can help customers understand, set up, and actively use our platform.

The goal is to make sure customers don’t just buy Yeti, they actually use it and get results.

Key Responsibilities:

• Onboard new customers after signup or purchase.
• Understand each customer’s business and use case.
• Help customers set up WhatsApp automation, chatbots, CRM, campaigns, lead capture, and integrations.
• Explain Yeti’s features in simple, non-technical language.
• Follow up with inactive or confused customers.
• Collect product feedback and share it with founders/product team.
• Identify customers who may churn and help retain them.
• Collect testimonials, reviews, and case study opportunities.
• Create simple help notes, FAQs, or tutorial content when needed.
• Create and maintain relationships with existing and new users.

Desired Skills:

• Previous experience in SaaS customer success, customer support, sales support, onboarding, or account management.
• Experience working with business owners, agencies, e-commerce brands, real estate, education, service businesses, or retail clients.
• Understanding of WhatsApp Business API, Meta tools, CRM, automation, or digital marketing.
• Strong communication in English, Hindi, and preferably Gujarati.
• Basic knowledge of Google Sheets, CRM tools, ticketing tools, or task management tools.
• Comfortable conducting product demos and onboarding calls.

About Yeti:

Yeti is an AI-powered marketing and automation platform built to help businesses manage leads, automate conversations, run campaigns, create chatbots, capture customer data, and grow through WhatsApp, Instagram, Facebook, CRM, and Automation tools.

We are not just building software. We are building a system that helps businesses stop losing leads, reduce manual follow-ups, automate repetitive work, and convert more customers.

As Yeti grows, we are looking for a Customer Success Intern who can serve as the bridge among our customers, product, founders, and revenue.

PS: This is a paid internship. The stipend/salary will be discussed during the interview.