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Responsibilities Purchase to Receipt Process Execution:
- Process purchase requisitions (PR) and convert them into purchase orders (PO) as per approved workflows in SAP/Ariba.
- Coordinate with suppliers for order acknowledgments
- Support PO amendments, cancellations, and extension processes in alignment with business needs and approvals.
Post-PO Process Compliance & Coordination
- Maintain compliance with Delegation of Authority (DOA), tax (GST, eWay bill), and statutory requirements during procurement execution.
Operational Reporting & Issue Resolution
- Support root cause analysis (RCA) for any delays, process gaps, or data errors in the P2D cycle.
- Escalate unresolved issues to the Lead – Purchase to Deliver for timely closure.
- Ensure adherence to SLAs/KPIs related to procurement transaction processing
Stakeholder & Vendor Support
- Act as the first point of contact for vendor BU TC queries on PO status, dispatch readiness, and payment eligibility post-receipt.
- Coordinate internally with business unit procurement, operations, and finance teams for procurement clarifications.
- Support process improvement initiatives and automation testing within procurement workflows. Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
- Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
- Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
People and Performance Management
- Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
- Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Compliance, Governance & Service Delivery
- Drive adherence to SLAs/KPIs across PO processing and post-PO operations.
- Ensure contract and purchase order compliance through proactive monitoring of exceptions and deviations.
- Leverage SAP MM, Ariba Commerce Automation, and workflow tools to ensure process visibility and efficiency.
Qualifications
Educational Qualification and Experience:
- Graduate degree in Engineering, Commerce, or Management.
- Certifications in Procurement, Techno-Commercial Operations, or Supply Chain (preferred).
- 2–5 years of experience in procurement operations, purchase order processing, or techno-commercial functions