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The Manager- Sales is responsible for driving revenue through strategic sales initiatives. This includes targeting and securing business for group bookings, corporate accounts, events, and long-term partnerships. The role involves maintaining guest relationships, developing new business opportunities, and coordinating closely with other departments to ensure guest satisfaction and revenue growth.
Key Responsibilities
Identify and secure new business opportunities through cold calling, networking, and attending industry events.
Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
Manage existing accounts, ensuring repeat business and client satisfaction.
Negotiate contracts and pricing with clients in accordance with hotel policies and profitability standards.
Client Relationship Management.
Build strong relationships with corporate clients, travel agents, event planners, and tour operators.
Conduct site inspections and client meetings to promote hotel services and facilities.
Handle client inquiries and concerns professionally and promptly.
Event Coordination Support.
Collaborate with banquet, catering, and operations teams to ensure seamless execution of group bookings and events.
Ensure accurate communication of client needs and expectations across departments.
Reporting & Administration.
Prepare regular sales reports, forecasts, and market analyses.
Maintain accurate records in CRM systems and hotel databases.
Monitor market trends and competitor activity to identify business threats and opportunities.