Total Rewards Associate Manager Full Time

Designation: Total Rewards Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Associate Manager will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of Compensation & Benefit Admin. services for the client. What are we looking for? Experience 10 to 14 years
• Analyse root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams
• Work collaboratively with all Internal & Third-party stakeholders to achieve Business goals.
• Ensure adherence to policy and procedures of the organization.
• Act as the senior escalation point for complex compensation structures, benefits disputes, and sensitive employee cases, ensuring resolution aligns with business priorities and legal frameworks.
• Represent the Benefits & Compensation function in cross-functional projects, organizational change efforts, and strategic workforce planning discussions Roles and Responsibilities:
• Key Responsibilities
• Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives
• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
• Provide strategic oversight and leadership for the Benefits & Compensation team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies
• Manage and improve people’s performance and align them with organizational goals and objectives.
• Provide business Development support to the Delivery Lead Manager and the client services team through active participation in client visits and other initiatives.
• Participate actively in organization wide initiatives.
• Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.
• Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
• Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
• Timely and transparent recognition and rewards for the team.
• Recommend cost-effective, efficient procedural or production alternatives.
• Required to work within clear budgetary guidelines.
• Develop People through mentoring and resolve conflicts. Drive coaching culture.
• Monitor and encourage the Team to create/follow up on development plans
• Provide Input to monthly top level service analysis for client
• Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements
• Ensure high degree of compliance to the documented processes, client/organizational policies.
• Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats
• Ensure DE documentation is updated and drive DE methodologies in day to day operations.
• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence