Business Analyst II Full Time

In this role, you’ll lead complex Hire-to-Retire and Payroll transformation projects with strategic influence, while providing expert operational support to Centers of Expertise and handling high-impact worker cases—including LOA, Benefits, and worker Relations matters. Drive process excellence, compliance, and continuous improvement across EMEA through AI-enabled innovation and cross-functional partnerships. Become the go-to specialist who applies policies with care, accuracy, and empathy in a dynamic, fast-paced environment.

Responsibilities:

• Lead special projects and programs across the Hire-to-Retire lifecycle, including reviewing BRDs, conducting UAT, leading change management, and driving stakeholder communications.
• Collaborate with teams to proactively identify and drive operational improvements using AI, automation, RPA, and analytics.
• Lead post-project hypercare and stabilization efforts for seamless transitions, issue resolution, and adoption; train and coach ES Operations teams on new processes/tools.
• Build and consult with senior operational management and worker Success leaders to shape strategic alignment.
• Foster strong cross-functional partnerships with Benefits/LOA, Payroll, worker Relations, and Legal/Compliance stakeholders to ensure project success.
• Conduct planned and ad-hoc analyses to support company initiatives; partner on end-to-end SOPs and process maps with cross-functional stakeholders to standardize global operations.
• Provide expert guidance to employees and managers on HR policies, prioritizing worker Relations matters.
• Lead frontline resolution of workplace concerns and worker Relations cases, recommending solutions and conducting initial investigations.
• Support regional HR programs and business partners with policy guidance across inquiries, maintaining accurate records, metrics, and seamless COE collaboration.
• Develop, implement, and continuously improve internal team procedures, conducting regular audits to ensure full compliance with Company policies, procedures, and current legislation.
• Drive continuous improvement by creating team procedures, identifying efficiencies, and exercising strategic judgment to enhance worker experience and regional compliance.

Requirements:

• Project management experience required.
• Bachelor’s degree (or equivalent experience) required.
• 4 years consulting on HR policies/processes with employees/managers; prior HR Generalist experience ideal.
• HR operations/shared services/centralized HR function experience preferred; high-volume, fast-paced tech environment.
• Proven track record with AI, RPA, chatbots, or HR analytics highly desirable.

Required Skills:

• Advanced Excel/Google Sheets proficiency.
• Case management systems/Workday experience preferred.
• Advanced Google Suite expertise.
• English fluency (verbal/written) required; additional European languages highly desirable.

Preferred Skills:

• Navigates complex ambiguity independently, managing multiple high-priority initiatives with minimal guidance in fast-evolving environments.
• Exceptional analytical, quantitative, time management, and communication skills; influences across all organizational levels.
• Resilient and highly adaptable; pivots seamlessly while maintaining strategic focus and driving results through influence.
• Crafts compelling executive materials and presentations; excels as a collaborative partner who champions tech-enabled HR transformation.

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