IT Support Engineer / Infrastructure & Networking Executive Full Time

About Zensciences

Zensciences is one of the largest independent B2B marketing agencies, working with global

enterprises and fast-growth technology companies. We blend creativity, digital, and advisory to

help brands build relevance, reputation, and recall in complex B2B environments — where

trust matters as much as reach.

Job Summary

We are looking for a proactive and technically skilled IT Support Engineer to manage day-to-day-

day IT infrastructure, provide technical support, and ensure smooth functioning of hardware,

software, and networking systems. The ideal candidate should have hands-on troubleshooting

experience and strong communication skills.

Key Responsibilities

1. Hardware Support

• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Diagnose and resolve hardware issues and component failures
• Perform preventive maintenance and system upgrades

2. Software Management

• Install, configure, and update operating systems (Windows / macOS)
• Manage software installations, patches, and upgrades
• Troubleshoot application-related issues

3. Networking

• Basic configuration and troubleshooting of LAN/WAN networks
• Support routers, switches, and Wi-Fi connectivity
• Monitor network performance and escalate complex issues

4. Troubleshooting & Diagnostics

• Identify, analyze, and resolve technical issues efficiently
• Provide remote and on-site support
• Maintain logs of issues and resolutions

5. Ad-hoc Technical Support

• Handle urgent and unplanned IT issues
• Support cross-functional teams with technical needs
• Assist in onboarding setup (systems, access, etc.)

6. IT Asset Management

• Track and maintain inventory of IT assets (hardware/software)
• Manage asset allocation, movement, and lifecycle
• Ensure proper documentation and compliance

7. Biometric Systems Support

• Install, configure, and maintain biometric devices
• Troubleshoot attendance system issues
• Coordinate with vendors for escalations and maintenance

8. Reporting & Documentation

• Prepare regular reports on IT issues, asset status, and system performance
• Maintain accurate documentation of configurations and processes
• Generate MIS reports for management review

Required Skills

Technical Skills:

• Knowledge of computer infrastructure and networking fundamentals
• Familiarity with Windows OS and macOS
• Understanding of IP addressing, DNS, DHCP
• Experience in hardware troubleshooting and diagnostics

Soft Skills:

• Strong communication and interpersonal skills
• Good problem-solving ability
• Ability to multitask and prioritize work
• Team-oriented mindset

Preferred Qualifications

• Diploma / Bachelor’s degree in IT, Computer Science, or related field
• Certifications like CCNA, CompTIA A+, Network+ (preferred)

Key Competencies

• Troubleshooting mindset
• Attention to detail
• Time management
• Ability to work in a fast-paced environment