Technical Support Executive – Communication Platforms Full Time NEW

Location: Bangalore, Karnataka (Office-based, No Remote Work)

About GoBuzz Marketing:
Leading B2B communication solutions provider specializing in SMS, Email, Voice, WhatsApp Business API, and RCS services for enterprises across India.

Key Responsibilities

• Provide 24×7 client support for SMS, Email, Voice, WhatsApp, and RCS platforms via email, phone, and ticketing system
• Troubleshoot technical issues, coordinate with backend/vendor teams, and ensure timely resolution
• Handle client queries related to API integration, campaign delivery, reporting, and platform functionality
• Document support tickets, maintain client communication logs, and track resolution timelines
• Monitor platform performance and proactively communicate service updates to clients
• Assist with DLT registration, template approval processes, and compliance requirements

Qualifications & Skills

Education:

• BCA, MCA, B.Tech (Computer Science/IT), or equivalent graduation degree

Language Proficiency:

• Fluent in English, Hindi, Kannada (spoken & written)
• Excellent email communication and client-facing skills

Technical Skills:

• Strong understanding of APIs, web services, and HTTP protocols
• Comfortable working with laptops, multiple browsers, and communication tools
• Familiarity with communication platforms (SMS gateways, Email APIs, WhatsApp Business API) – training provided
• Basic knowledge of DLT/TRAI compliance preferred

Experience:

• 1-2 years in technical support, customer success, or BPO operations in a similar field is a must
• Experience in SaaS/technical support environment is a plus

Work Requirements

• On-site work at Bangalore office (Koramangala)
• Fixed office hours with flexibility for extended support as needed
• Willingness to handle round-the-clock client escalations (rotational shifts possible)
• Local candidates preferred (Bangalore-based)

What We Offer

• Competitive salary + performance incentives
• Comprehensive training on communication platforms
• Career growth opportunities in fast-growing marketing tech company
• Supportive team environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 – ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have an understanding of the functioning of Telecom Industry and the communication tool offered by us?

Education:

• Bachelor’s (Required)

Experience:

• Similar field support related : 1 year (Required)

Work Location: In person