Student Counsellor Full Time NEW

Job Description – For Study Abroad

Ø Answering Enquiry Calls

Ø Handling Walk ins (including handling other counsellors’ walk-ins in their absence)

Ø Detailed assessment of Student Profile

Ø Career Counselling – directing students to appropriate programmes and to apt countries as per their interest and requirement.

Ø maintain confidentiality and privacy in handling student information.

Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.

Ø Provide accurate and reliable information to the students

Ø Timely sharing of course options after the counselling.

Ø CRM Updation without making pending

Ø On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc

Ø If the students requested programmes that weren’t on the list that was provided, do a programming search.

Ø Sending of Application Requests to Processing Department.

Ø Collection of pending documents from students as per the requirement from Processing Department

Ø Copying the mail communications that students received from universities to processing department

Ø Conducting Offer follow ups in collaboration with Processing Department.

Ø Payment Conversion

Ø Interview coordination both moke and university interview with interview team and send them feedback from students.

Ø supporting with Visa Processing Department.

Ø Sending required documents of students to Documentation department, timely after fee payment.

Ø Pre and Post Departure Assistance

Ø Act as a primary contact person for the student on behalf of Edroots.

Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.

Ø Checking of official mail to ensure timely and accurate response, including the spam folder

Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc.

Ø Follow company policies

Profile Looking for – Minimum one year of Experience in the segment of Academic Counselling/tele calling

Excellent Communication Skill

Basic IT Skill

Preferring candidates from nearby locality

Job Type: Full-time

Pay: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor’s (Required)

Experience:

• Counselling: 1 year (Required)

Work Location: In person