Customer Service Fresher- Indore Full Time NEW

About the client:

A leading global professional services organization delivering business process, operations, and digital transformation solutions to Fortune 500 enterprises across banking, insurance, healthcare, life sciences, retail, and technology sectors. With a strong global presence, the organization combines domain expertise, automation, analytics, AI, and process excellence to drive operational efficiency, innovation, and exceptional customer experiences while offering employees exposure to international clients and large-scale transformation programs.

Job Title: Customer Service
Experience: 0–1 Years
Location: Indore
Department: BPO

Position: Customer Support Executive

Roles & Responsibilities:

• Handle customer inquiries via phone, email, chat, or support tickets.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate team when required.
• Follow established service standards and meet defined SLA targets.
• Build and maintain positive customer relationships through excellent service.
• Identify customer needs and recommend suitable solutions.
• Ensure high levels of customer satisfaction and service quality.

Required Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Customer-focused attitude with strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer proficiency (MS Office, CRM tools, email systems).
• Ability to multitask and manage time effectively.
• Willingness to work in rotational shifts, if required.

Qualification:

• Graduate in any discipline (Freshers candidate can apply).
• Prior customer service experience is an added advantage.

Key Competencies:

• Communication Skills
• Active Listening
• Teamwork
• Adaptability
• Attention to Detail
• Professionalism and Customer Empathy

Requirements

Additional Details:

• Job Title: Customer Support
• Department: BPO
• Experience Requirement: 0 – 1 years
• Must-Have: 0-1years of relevant experience in BPO
• Qualification: Bachelor’s degree in Any related field
• Job Location: Indore
• Mode of Work: Work from Office (5 days a week, Weekends Off)
• Salary: 2.68 LPA
• Employment Type: Full-time