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Position Description
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Position: Business Analyst
Experience: 3+ years
Shift: 1PM to 10PM IST
Main location: Bangalore
Work Mode-5 Days, secured ODC
Employment Type: Full Time
Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.
Position Description: We are seeking a skilled Workday Talent & LMS Support Analyst to provide operational support, configuration management, and troubleshooting for Workday Talent Management and Learning Management System (LMS) processes. The ideal candidate will have hands-on experience with Workday business processes, security, EIBs, integrations, ticket management, and LMS administration.
Your future duties and responsibilities
Workday Talent Management Support
Support and maintain Workday Talent & Skills business processes.
Configure and manage Workday security policies and security groups.
Troubleshoot and resolve Talent Management-related issues and user requests.
Support Talent Reviews, Goal Management, Performance Management, and Skills Management processes.
Perform data validation and ensure data integrity across Talent modules.
EIB & Data Management
Execute and monitor inbound and outbound EIB loads (simple to complex).
Analyze and resolve EIB load failures and validation issues.
Support mass data updates and data migration activities.
Create and maintain reports required for EIB processing.
Production Support & Operations
Provide day-to-day application support for Workday and LMS platforms.
Manage operational activities including issue logging, tracking, and resolution.
Prepare issue status reports and communicate updates to stakeholders.
Ensure adherence to SLAs and support processes.
LMS Administration & Support
Support LMS administration activities, including learning assignments, course management, and user access.
Troubleshoot LMS-related issues and learner completion discrepancies.
Monitor and support LMS file-based integrations and data transfers.
Assist with testing and deployment of LMS enhancements.
Integration Monitoring
Monitor upstream and downstream integrations between Workday, LMS, and third-party systems.
Investigate integration failures and coordinate resolution with technical teams.
Validate successful completion of scheduled integrations and interfaces.
Ticket Management & Agile Support
Manage incidents, service requests, and change requests through ServiceNow and/or JIRA.
Create and manage JIRA stories, tasks, and defects.
Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
Maintain accurate documentation of issues and resolutions.
Required Qualifications To Be Successful In This Role
Minimum 3–5 years of hands-on experience supporting Workday and/or LMS applications.
Experience with Workday Talent & Skills business processes and security configuration.
Strong experience executing EIB loads and troubleshooting data issues.
Experience with application support, reporting, issue management, and production support activities.
Hands-on experience with ServiceNow and/or JIRA.
Experience monitoring integrations and resolving interface issues.
Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
Experience supporting both Workday and Learning Management Systems.
Workday certifications in Talent, Performance, Recruiting, or Learning modules.
LMS certifications or formal LMS training.
Experience working with HR and IT stakeholders.
Experience working in Agile delivery environments.
Knowledge of Workday reporting and integration frameworks.
Key Skills
Workday Talent Management
Workday Security
Workday EIB
LMS Administration & Support
Integration Monitoring
ServiceNow
JIRA
Agile Methodology
Incident & Problem Management
Stakeholder Management
Reporting & Data Analysis
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.