Technical Support Associate Full Time

Role Responsibilities

• Technical Support (L1/L2)
• Respond to customer queries via calls/emails.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations
• Active Directory (User Management, Password Reset, Account Unlock)
• Microsoft Office O365 Support (Outlook, Excel, Teams)
• Windows OS (7/8/10) Desktop Troubleshooting
• Hardware Network Troubleshooting (LAN, Printers, Devices)
• Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
• Antivirus, Patch Management, SCCM basics
• Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements

• Fresher (NO PURSUING)
• 6 months – 4 years’ experience in technical support only into international voice
• Excellent communication skills in English.
• Willingness to work in rotational shifts. (Night shifts) 24/7
• work from office
• Work location – Hinjewadi and Aundh
• Immediate joiner

Fresher Salary Up To 23k + Incentives

Experince Salary up to 7LPA

Cab facility

Call

8767832217

8975832218

8390832219

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