Employee Relations- Operations-Manager Full Time

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. In employee relations at PwC, you will focus on maintaining positive relationships between employees and the organisation, fair treatment, and resolving workplace conflicts effectively. You will play a crucial role in fostering a harmonious work environment.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Employee Relations team you manage critical employee matters while enhancing the employee experience through policy management. As a Manager, you lead teams, mentor junior staff, and drive strategic planning to deliver exceptional results while upholding the firm’s principles and standards. This role offers the chance to influence employee relations practices and contribute to continuous improvement initiatives that shape the future of our organization.

Responsibilities

• Oversee employee relations processes to promote compliance and fairness
• Provide guidance and support to management on employee issues
• Conduct investigations into employee concerns and grievances
• Develop and implement policies to enhance workplace culture
• Mentor junior staff in handling employee relations matters
• Analyze trends in employee relations to identify areas for improvement
• Collaborate with HR teams to address employee engagement strategies
• Uphold the firm’s values and ethical standards in جميع interactions

What You Must Have

• Bachelor’s Degree
• 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Proven experience in policy management and governance
• Demonstrated ability in grievance management and resolution
• Excelling in data analysis and reporting for decision-making
• Utilizing ER case management tools for efficiency
• Coaching team members on ER practices and investigations
• Designing and delivering ER learning sessions
• Influencing ER practices across functions
• Driving continuous improvement in ER operations
• Subject-matter knowledge in employee relations