We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Associate / Sr Associate – Email/Chat support
Job Type: Full Time
Grade: H2
Job Category: Associate
Function/Department: Operations
Reporting to: Team Leader
Role Description: The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions. The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels, including phone, email, and chat. The Customer Service Associate will act as a brand ambassador, ensuring client satisfaction, and maintaining positive relationships with customers.
Roles & Responsibilities
Expected/Key Results
Preferred Qualifications
Preferred Educational Qualifications
Preferred Work Experience
Competencies & Skills
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