Retail Operation Lead – West Full Time

Aramya is looking for a high-ownership, execution-focused passionate individual to join their team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership



• Own and consistently improve NPS across all stores in the West region
• Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
• Translate customer feedback and insights into actionable improvements across stores
• Drive a culture of customer obsession within store teams

2. Operational Excellence & SOP Adherence  

• Design, implement, and enforce robust daily SOPs across all West region stores
• Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards
• Conduct regular audits and reviews to maintain execution quality
• Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

• Drive store conversion across the region through strong on-ground execution
• Enable teams with clear selling frameworks, training, and daily targets
• Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling
• Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft

4. Inventory & Merchandising Discipline

• Ensure optimal inventory availability across sizes and key styles in all stores
• Drive strong inventory hygiene through defined refresh cycles and SOPs
• Minimize dead inventory while maximizing sell-through

5. Team Building & Performance Culture

• Hire, train, and manage high-performing store teams across the region
• Build strong store leadership through capable Store Managers
• Drive retention through clear growth paths, feedback systems, and recognition
• Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

• Build scalable systems and processes to support rapid expansion across the West region
• Ensure consistency in execution across all locations as the network grows
• Support new store launches — from pre-opening readiness to post-launch stabilization
• Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management

• Track, analyze, and act on store-level data and KPIs across the region
• Identify trends, gaps, and opportunities across locations
• Drive accountability through structured reviews and performance tracking
• Use data to inform decisions on staffing, inventory, and operations

Key Skills & Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle
• Proven experience in managing multi-store operations across a region
• Strong bias for action and high ownership mindset
• Deep understanding of retail metrics and store-level levers
• Ability to build systems, not just manage day-to-day operations
• Strong people leadership and team-building capabilities
• Comfort working in an agile & fast-paced, high-growth environment