IT Support, Associate Full Time NEW

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are an enthusiastic and adaptable IT professional with a passion for delivering exceptional customer support. Your curiosity drives you to continually learn and improve, and you thrive in fast-paced, multicultural environments. You have a strong sense of responsibility and ownership, taking pride in resolving technical issues and ensuring users have a seamless experience. You maintain composure and patience even when faced with challenging problems or demanding customers, always aiming to provide clear, empathetic communication. Your attention to detail ensures that troubleshooting steps are thorough and solutions are effective. You believe in teamwork and collaboration, readily sharing knowledge and supporting your colleagues. You are motivated by a desire to help others, whether through direct support or by contributing to knowledge bases and process improvements. You’re excited to join a global team that values diversity, innovation, and continuous learning, and you’re eager to make a meaningful impact in a company that leads the industry in technology solutions. You’re comfortable with change, embrace new tools and technologies, and are committed to fostering positive relationships with end-users and team members alike.

What You’ll Be Doing:

• Providing first-level IT support to Synopsys employees globally through phone, chat, tickets, and in-person walk-ups.
• Diagnosing and resolving issues related to laptops, desktops, mobile devices, and software applications.
• Troubleshooting common account and connectivity issues, including password resets and access problems.
• Updating ticket status and communicating resolution progress to end-users and management.
• Maintaining effective relationships with users, ensuring satisfaction and clarity throughout the support process.
• Participating in service delivery projects, including planning, testing, communications, and marketing of IT services.
• Contributing to the IT Web knowledge base by documenting solutions and best practices.

The Impact You Will Have:

• Ensuring smooth and efficient operations across Synopsys by resolving IT issues quickly and accurately.
• Enhancing user productivity by minimizing downtime through effective troubleshooting and support.
• Building trust and confidence among employees in the reliability of Synopsys IT services.
• Improving the quality and accessibility of IT knowledge resources for the global workforce.
• Supporting the company’s growth and innovation by enabling seamless technology adoption.
• Contributing to a positive workplace environment through empathetic and professional customer interactions.

What You’ll Need:

• +1 years of experience in End-user/Desktop Support within the IT industry.
• Technical graduate or diploma holder in a relevant field.
• Strong working knowledge of Windows OS, including debugging and troubleshooting skills.
• Experience with Microsoft Office Suite, Outlook Exchange email, and remote access tools.
• Familiarity with Windows Active Directory Services and Exchange email tools.
• Basic understanding of LAN/WAN technologies, TCP/IP, and DHCP.
• Additional knowledge of UNIX, MAC OS, networking, and Cisco Unified communications tools is a plus.

Who You Are:

• Excellent communicator—clear, concise, and empathetic in written and verbal interactions.
• Patient, polite, and composed when handling customer calls and challenging situations.
• Detail-oriented, with strong organizational and troubleshooting skills.
• Collaborative team player, eager to share knowledge and support colleagues.
• Proactive learner, adaptable to new technologies and processes.
• Customer-centric, dedicated to delivering outstanding service and solutions.

The Team You’ll Be A Part Of:

You will join the Global IT Service Desk team, a diverse group of professionals located in Mountain View, Shanghai, Hyderabad, Lisbon, Durham, and Bloomington. The team is the first point of contact for all IT products and services at Synopsys, supporting over 35,000 employees worldwide. Together, you’ll collaborate on service delivery projects, knowledge management, and continuous improvement initiatives, fostering a supportive and innovative environment.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.