🔧 Key Responsibilities
▪ Troubleshoot customer-reported issues
▪ Handle support tickets, calls & emails
▪ Maintain records of issues and resolutions
▪ Monitor system health & performance
▪ Perform routine maintenance
▪ Escalate complex issues & assist in system upgrades
🛠 Required Skills
▪ Basic computer knowledge (Software & Hardware)
▪ Database & scripting knowledge
▪ Strong problem-solving skills
▪ Good communication skills
⏰ Additional Requirements
▪ Willing to work in rotational shifts
▪ Open to weekends / holiday shifts
📩 Apply Now
📧 Email: hr@nesasoftware.com
📞 Contact: 7306377006 / 7593833665
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