Manager, Cross Border Operations Full Time

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Manager – India CB Ops who can help us move even faster.

noon’s mission: Every door, every day.

What you’ll do:

Team noon has some of the fastest, smartest, and hardest-working people we’ve encountered. With a young, aggressive, and talented team, we’re driving major missions forward.

Manager – India Cross-Border Operations responsible for end-to-end origin logistics, 3PL and fleet management, and driving KPI-led performance, cost efficiency, and SLA adherence in e-commerce cross-border operations.

• Manage end-to-end origin operations for assigned cross-border lane(s).
• Ensure smooth consolidation operation, load planning, dispatch, and handover to linehaul partners.
• Monitor daily KPIs (TAT, Process adherence, FIFO, connection time) and drive SLA adherence.
• Oversee 3PL consolidation center, first-mile and International Linehaul operations
• Conduct regular performance reviews and implement corrective action plans.
• Ensure compliance with contractual SLAs and operational standards.
• Manage intracity first-mile pickup using dedicated fleet (5–10 vehicles)
• Optimize route planning, vehicle utilization, and pickup success rates.
• Liaise and onboard vendors to ensure adequate capacity deployment.
• Lead and supervise operations team
• Drive productivity, accountability, and manpower planning aligned with volumes.
• Implement new processes, SOPs, and products as guided by central team.
• Conduct root cause analysis and execute improvement initiatives.
• Track and analyze operational KPIs and prepare structured performance reports.
• Share regular updates, insights, and action plans with leadership.
• Align vehicle, manpower, and linehaul capacity with forecasted volumes.
• Plan buffers for peak seasons, public holidays, and contingencies.
• Ensure adherence to regulatory, customs, and documentation requirements.
• Collaborate with multiple internal and external stakeholders, take end-to-end ownership of operational issues, and ensure timely resolution.
• Drive alignment across stakeholders to enable seamless execution of cross-border operations.
• Monitor lane-level cost performance and optimize cost
• Validate vendor billing and support cost-control initiatives.
• Identify key issues and work with stakeholders in fix the issue with a long-term approach.

What you’ll need:

• Bachelor’s Degree in Operations management, preferably Master’s degree as well
• Minimum 3 years of experience in E-commerce, total 5 years of work experience
• Strong understanding of cross-border and e-commerce logistics operations
• Experience managing 3PL vendors and fleet operations
• Advanced MS Excel skills (data modeling, pivot tables, dashboards, performance tracking Strong data analysis and reporting capability
• Basic SQL knowledge for data extraction and operational analysis
• Structured problem-solving capability, excellent analytical skills as well as strong business acumen
• Strong multi-stakeholder management and communication skills, KPI management and data-driven decision-making ability
• Ability to work in fast-paced, high-volume environments, strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.