System Administrator (L1) Full Time

Job Title: System Administrator (L1)

• Experience: 1–3 Years
• Location: Bangalore
• Employment Type: Full-Time

Job Summary

We are looking for a proactive and detail-oriented System Administrator (L1) to support daily IT operations and ensure smooth functioning of systems and end-user environments. The role involves handling L1 support activities, troubleshooting issues, and maintaining IT infrastructure with a focus on performance and reliability.

Key Responsibilities

System Administration & Support

• Install, configure, and maintain Windows systems and basic server environments
• Monitor system performance and ensure uptime and availability
• Apply patches, updates, and basic security configurations

Network Support (Basic)

• Troubleshoot LAN/Wi-Fi connectivity issues
• Assist users with network access and VPN-related problems
• Escalate complex network issues to higher support teams

End-User Support & IT Operations

• Provide L1 support for desktops, laptops, and peripherals
• Diagnose and resolve hardware/software issues
• Manage and track support tickets within SLA timelines
• Configure and deploy systems for new joiners
• Handle onboarding and offboarding IT activities
• Coordinate with vendors/OEMs for hardware issues
• Maintain IT asset inventory and software/license records

Growth & Process Improvement

• Collaborate with cross-functional teams to improve IT processes
• Gain hands-on experience in system and network operations
• Contribute to operational efficiency and documentation

Required Skills

• Basic knowledge of Windows Server, Active Directory, DNS, DHCP
• Understanding of networking concepts (LAN, Wi-Fi, VPN)
• Experience in desktop support / IT helpdesk / system administration
• Familiarity with ticketing tools and SLA management
• Strong troubleshooting and problem-solving skills
• Good communication and teamwork abilities
• Ability to handle L1 support tasks independently