Customer Support II (Non – Voice Process) Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

You’ll be primarily responsible for accurately processing and categorizing our customers’ correspondence.

• You will be #LI-hybrid based in Hyderabad and reporting to Supervisor
• Your keen eye for detail will help you identify and verify essential documents.
• As a team member, you’ll adhere to our established procedures, guidelines, and regulations, ensuring compliance with all relevant laws and policies.

Your training and the initial period of employment will be remote. While you will initially work from home, please anticipate that this role may transition back to our Hyderabad GIC office

Qualifications

Ideal candidate with 1 year of experience in a back-office role and has completed a high school education.

• A high level of proficiency in English, both written and verbal, is critical for this position.
• We appreciate candidates who showcase attention to detail, the ability to juggle multiple tasks, and advanced organizational abilities.
• Moreover, we’re seeking someone with a strong analytical mindset and problem-solving capabilities.
• Proficiency with computers and internet technologies is key, as well as the capacity to make quick, accurate decisions.
• Exceptional short-term visual memory will be advantageous.

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee’s work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

Find out what its like to work for Experian by clicking here

Experian Careers – Creating a better tomorrow together

Experian Careers – Creating a better tomorrow together

Find out what its like to work for Experian by clicking here