Business Support Senior Associate Full Time

• They work on routine and nonroutine matters.
• They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
• They may regularly interact with customers and first-line management Broadened administrative operations support performing various role tasks for the BPO Organisation (mail, file services, reporting, project support, and general account support activities).
• Interacts

frequently with

clients in relation

to the supported

area, both internal

and external.

• Provides

progressively

higher-level of

support on

programs,

projects,

reporting, filing

(electronic and hard-copy),

confidential

materials

handling, and

issue resolution

through

experiences

performing the

role.

• Scope of work

remains routine in

tasks and decision

making is defined

by outsourced

activity agreement

or manager’s

direction.

• May mentor lesser

experienced staff.

Typically requires

1-2 years relevant

experience.

Solid knowledge

of software

programs

Windows and MS

Office

applications.

• Solid knowledge

of multi-line phone

system.

• Proficient writing,

analytical and

problem-solving

skills.

• Demonstrated

client service

skills.

• Good organization

and time

management skills