Log In
Sign Up
Role overview
- Matured and experienced IT support professional that acts as a key pillar of our internal IT operations.
- Local support for India users and supporting daily operations for our support team located in Belgium. Supporting the whole group based in Belgium, Netherlands, Luxemburg, Hungary and US.
- Proactive mindset, strong judgment, and the ability to operate independently while collaborating closely with international stakeholders.
- Provide advanced Level 2/3 IT support for internal users across devices, operating systems, and applications
- Act as an escalation point for complex or sensitive IT issues. Ensure smooth day-to-day IT operations, including endpoint management, access management, and troubleshooting
- Support onboarding and offboarding processes, ensuring compliance with security and access policies.
- Maintain accurate documentation of systems, procedures, and support processes
- Own and manage tools/knowledge like:
o Microsoft Defender (Endpoint, Office 365, Identity)
o Microsoft Entra ID (Azure AD), Conditional Access, MFA
o Microsoft Intune and endpoint compliance policies
o Microsoft Purview
o Email security
o Network security
o Tenant to tenant migrations
- Monitor security alerts, investigate incidents, and take remediation actions.
- Implement and continuously improve security baselines and policies.
- Collaborate with global IT/security teams to align with organizational security standards.
- Support audits, compliance checks, and security reviews.
- Communicate clearly with both technical and non-technical stakeholders.
- Hands-on experience in a fully cloud Microsoft 365 and Microsoft security environment.
- Solid understanding of identity management, endpoint security, and modern workplace security concepts.
- Experience supporting users in a global or distributed environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills and a calm, professional demeanor.
- High level of maturity, ownership, and reliability.
- Proactive and security-first mindset
- Ability to work independently.
- Comfortable making decisions and taking responsibility.
- Service-oriented attitude with a strong sense of accountability
- Microsoft certifications (e.g., SC-200, SC-300, MS-102, AZ-104, …).
- Experience with ITIL or structured IT service management practices.
- Exposure to compliance frameworks or security audits.