Customer Technical Support Engineer Full Time

At Clearout, we don’t see support as ticket resolution. We see it as product intelligence + real-time problem-solving. We’re hiring a Customer Technical Support Engineer who can debug systems, not just respond to customers.

What you’ll actually do

• Investigate and resolve complex technical issues across APIs, integrations, and data workflows
• Read logs, trace failures, reproduce issues, and identify root causes—not just symptoms
• Collaborate directly with product & engineering to influence fixes and roadmap decisions
• Convert recurring issues into automation scripts or internal tools
• Act as the bridge between customer reality and product design

This role is NOT for you if

• You rely on predefined answers or playbooks
• You’re uncomfortable reading API responses or debugging flows
• You prefer “closing tickets” over understanding systems

This role IS for you if

• You can take a vague issue like “API not working” and systematically break it down
• You’ve written scripts to eliminate repetitive work
• You enjoy debugging more than building UI
• You ask “why did this happen?” even after fixing it
• You can explain technical issues clearly to non-technical users

Must-have skills

• Strong programming fundamentals (Python / Node.js or similar)
• Hands-on experience with APIs, webhooks, and debugging tools
• Ability to read logs and trace system behavior
• Clear written communication (you’ll be customer-facing globally)

What will make you stand out

• You’ve automated part of your previous support role
• You’ve worked closely with product/engineering teams
• You’ve handled edge cases in SaaS or data systems
• You can share examples of problems you deeply investigated

How we evaluate candidates

We don’t hire based on resumes alone. You’ll likely be asked to:

• Debug a sample issue
• Explain your thought process
• Show how you approach unknown problems