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Full job description
Senior Support Engineer – IT Operations
| Bangalore, KarnatakaHyderabad, Telangana
Job Summary
Skill Matrix
Required / Yes / No
Rating (1-5), Less rating is 1
Unix/Linux – File handling, Log monitoring, Server monitoring, Script analysis, etc.,
Yes
4
SQL – Oracle for Query writing/execution
Yes
4
Autosys / Control-M – Job Monitoring
Yes
3
Service Now – Incident/Change Management
Yes
4
Monitoring tools – Splunk/ITRS Geneos/Grafana
Yes
3
Production support knwoledge
Yes
4
Key Responsibilities
- L2 Application Support with strong Unix administration skills including file handling, log monitoring, CPU/memory checks, and system health monitoring.
- Hands‑on experience in Oracle SQL, including complex query writing and execution.
- Expertise in batch operations and monitoring using Autosys / Control‑M.
- Proficient in ServiceNow for Incident, Change, and Problem Management.
- Experience with monitoring tools such as ITRS, Grafana, and similar platforms.
- Strong application support knowledge with ability to troubleshoot, analyze issues, and ensure system stability in a production environment.
Skill Requirements
1. Strong Understanding Of Product Support Processes And Methodologies At L1, L2, And L3 Levels.
2. Familiarity With Ticketing Systems And Support Tools.
3. Basic Knowledge Of It Operations And Infrastructure.
4. Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration.
Other Requirements
1. Itil Foundation Certification Is Recommended But Not Mandatory.
2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.
Information at a Glance
Why HCLTech?
At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation
Best-in-class healthcare benefits
Personal time off
Maternity and paternity benefits
Access to skills / higher education programs/resources
Discounts on products and services via Benefit Box
Participate in CSR programs and live life with a purpose
Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
