Technical Writer – SaaS Full Time NEW

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we’re proud to have connected over 500 talented professionals with remote opportunities worldwide, and we’re just getting started.

Technical Writer – SaaS | $650–$1,000 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – async-first, some UK or US morning overlap for syncs
Salary: $650–$1,000 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a UK-based SaaS company that builds project management software used by over 200,000 teams worldwide. Their product is known for being powerful but genuinely easy to use — and great documentation is a big part of why.

The role

You’ll own the help centre and user documentation — writing, updating, and improving the guides, tutorials, and tooltips that help customers get the most out of the platform. You’ll work closely with product and engineering as new features ship.

What you’ll do

• Write step-by-step help articles, feature guides, and onboarding content
• Document new features in coordination with the product team before launch
• Audit and improve existing help centre content for clarity and accuracy
• Create in-app tooltips and short-form UX copy in collaboration with design
• Track support tickets to spot documentation gaps and fix them proactively

What you’ll need

• Excellent written English — clear, concise, and jargon-free
• Ability to learn software products quickly and explain them simply
• Organised and consistent — you maintain style and structure across docs
• Comfortable working async across time zones with a remote team

Nice to have

• Experience writing help content for SaaS or web products
• Familiarity with tools like Intercom, Zendesk, or Notion
• Background in UX writing or content design

What you’ll get

• $650–$1,000 USD/month based on experience
• Fully remote and async-first
• Varied documentation work — help articles, onboarding flows, release notes
• Paid leave
• Path to Senior Technical Writer or Content Designer

Apply with your CV and two writing samples — ideally help articles or product documentation you’ve written.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.