Lead – IT EUC & Device Strategy Full Time NEW

• End-to-End Service Ownership (M365 + AI)-
• Own collaboration platforms across the enterprise:
• Microsoft Teams
• Exchange Online
• SharePoint Online
• OneDrive
• AI capabilities within the ecosystem
• Define service strategy, roadmap, and operating model.
• Ensure alignment with business priorities and workforce needs.
• Take ownership of platform decisions, prioritization, and changes.
• Balance:
• User experience
• Security & compliance
• Cost efficiency
• AI Enablement & Rollout-
• Drive AI adoption and readiness across collaboration platforms.
• Ensure safe and responsible AI deployment in partnership with:
• Identity teams
• Security
• Legal
• Data Governance
• Define foundational requirements for AI success:
• Clean and structured content (content hygiene)
• Permission models
• Information architecture
• Governance alignment
• Lead enablement through:
• Training programs
• Adoption strategies
• Clear usage frameworks
• Service Health & Operational Excellence-
• Own reliability, performance, and overall service health.
• Define and track:
• KPIs
• SLAs
• User experience metrics
• Adoption trends
• Work closely with support/ops teams for:
• Incident management
• Problem management
• Change management
• Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).
• Platform Standards & Configuration Governance-
• Define configuration standards and guardrails for all collaboration services.
• Ensure consistency across:
• Tenants
• Regions
• Workloads
• Align configurations with:
• Enterprise architecture
• Security policies
• Zero Trust principles
• Make sure standards are:
• Documented
• Easy to consume
• Enforced via tools/policies

Ideal Candidate

• Strong EUC & Device Strategy Lead profiles
• Mandatory (Experience 1) – Must have 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise setups, with proven techno-functional ability to drive standards, governance, and adoption across teams.
• Mandatory (Experience 2) – Must have hands-on depth with Intune, MECM, and Jamf, including managing Windows, macOS, and Mobile Device Management (MDM) at scale.
• Mandatory (Experience 3) – Must have experience handling 3000+ devices in enterprise environments, including configuration, patching, tagging, and compliance enforcement.
• Mandatory (Experience 4) – Must have end-to-end device lifecycle ownership experience covering device selection, enrollment, provisioning, refresh, reuse, and decommissioning, with alignment across procurement, finance, and security.
• Mandatory (Experience 5) – Must have strong endpoint security and Zero Trust alignment experience, including device trust, compliance posture, access enforcement, and converting security requirements into practical endpoint policies.
• Mandatory (Experience 6) – Must have experience defining endpoint standards, baselines, governance models, and documentation, with familiarity in tools like ServiceNow, Jira, or similar.
• Mandatory (Experience 7) – Must have experience owning vendor/service provider relationships (defining SLAs, scope, operational guardrails) and building long-term EUC roadmap including evaluating new tools, reducing tech debt, and driving modern cloud-first endpoint management.
• Mandatory (Skill) – Must have strong stakeholder management and cross-functional influence skills to work with security, identity, infrastructure, and collaboration teams without direct authority.
• Preferred (Certifications) – Certifications such as CISSP, CISA, CRISC, or equivalent in endpoint management, device platforms, or security.
• Preferred (Skill) – Proven track record of modernizing endpoint ecosystems without breaking operations, with strong bias towards standardization, simplification, and improved user experience.

Skills: management,platforms,user experience,security,enterprise,euc